Last Updated: February 2026
At Ibn El Balad Delivery (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your data when you use the Ibn El Balad Delivery mobile application and related services.
By using the application, you agree to the practices described in this Privacy Policy.
We may collect the following personal information when you use the application:
Full name
Phone number
Delivery address
Email address (if provided)
Order details and history
User notes, feedback, or complaints
When you use the application, we may automatically collect:
Precise location data (GPS) to accurately assign nearby delivery drivers
Device information (device type, operating system, unique identifiers)
IP address
Application usage data and interaction logs
If electronic payment is enabled, payment transactions are processed securely through approved third-party payment service providers.
We do not store full payment card details on our servers.
Electronic payment services may be unavailable during certain periods until official activation.
We use collected information for the following purposes:
Processing and delivering orders
Managing delivery operations efficiently
Improving service quality and delivery speed
Communicating with users regarding orders or support inquiries
Sending important service-related notifications
Preventing fraud, abuse, or unauthorized activity
Developing and improving application features and performance
We do not sell, rent, or trade user data.
Information may be shared only in the following situations:
With delivery drivers to complete the order
With restaurants, stores, or service providers related to the order
With payment service providers
When required by law or in response to official governmental or legal requests
We apply appropriate technical and administrative security measures to protect personal data from unauthorized access, loss, misuse, or alteration.
However, no electronic system can be guaranteed to be 100% secure.
We retain personal data only for as long as necessary to provide our services and to comply with legal, regulatory, or accounting requirements.
Data is deleted or anonymized once it is no longer required.
You have the right to:
Update or correct your personal information
Request deletion of your account
Object to certain data processing activities, where applicable
Requests can be submitted through customer support.
We may use cookies or similar technologies to improve application performance, analyze usage patterns, and enhance the user experience.
The application may be used by individuals under the age of 18 to request delivery services.
However, it is recommended that minors use the application under parental or guardian supervision.
We do not knowingly collect sensitive personal data from minors.
If a parent or guardian requests deletion of a minor’s data, the request will be handled promptly through customer support.
We may update this Privacy Policy from time to time.
Any updates will be published within the application along with the revised “Last Updated” date.
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Ibn El Balad Delivery – Customer Support
📞 Phone: 01094419045
📧 Email: Ebnelbaladd@gmail.com
📍 Address: Luxor – 19 Al-Etemad Street, off Al-Madinah Al-Monawarah Street, Egypt
